Reset the Password for Another User

To reset the password for another user, you must have Admin or Supervisor Module Level access for the Accounts Module. By default, both Admin and Supervisor Access Levels have the ability to change passwords. Access levels are customized in the Site Settings Module. WIKI LINK ACCESS LEVELS TAB

Open the Active Accounts Table on the Active Tab of the Accounts Page and select the three dot (…) icon next to the name of the user whose password you wish to reset.

Select “Reset Password” from the context menu opening the Reset Password Tab on the Accounts Page.

It is required that you enter your account password to reset another user’s password. Then enter the new password for the user selected in the “Enter new password” textbox. Default settings require the new password be a minimum of 8 characters. Re-enter the new password in the “Confirm new password” textbox to ensure the new password is as intended. The eyeball icon allows you to see what was entered and check for errors.

An email will be sent to the user with a password reset link. The user will not need the temporary password you selected to reset their password.

Password requirements can be altered by administrators for all users of the KAStrack system by visiting the Security page of the Site Settings Module. WIKI LINK HOW TO: EDIT PASSWORD REQUIREMENTS

If you select the “Set as a temporary password” checkbox, the user will be required to reset their password on their next login.

Select “Save” to reset the password and email the user the password reset link. Click “Cancel” and return to the Account Info: (User’s Name) Page without resetting the password.