Permanently Delete a User Account

An account must first be archived before it can be deleted.   WIKI LINK HOW TO ARCHIVE A USER ACCOUNT

To permanently delete a user account, go to the Archived Tab on the Accounts Page in the Accounts Module.

Identify the user whose account you want to permanently delete and click “Permanently Delete” within that user’s information row.

A confirmation modal appears stating, “This cannot be undone! Are you sure you want to permanently delete this account and all associated certifications from the system?”

Select the “OK” button to permanently delete the user’s account. Click “Cancel” to return to the Archived Tab without making any changes.

If you wish to delete multiple accounts at once, use the checkboxes beside each account to select multiple accounts, then click the Permanently Delete button from the With Select popup above the table once checkboxes have been selected.